Shipping policy

At TailWag Wellness, we are dedicated to delivering high-quality
products to our customers. Some of our products ship from a US
warehouse, while others are sourced from trusted suppliers outside
the USA. Please review the shipping policy below for detailed
information on shipping times and costs.

Processing Time
- All orders are processed within 1-2 business days (excluding
  weekends and holidays) after receiving your order confirmation
  email.
- High volume of orders may lead to slight processing delays. In
  such cases, we will notify you via email.

Shipping Rates & Delivery Times
Delivery time depends on where the product ships from. The shipping
location is noted on each product page.

Shipped from our US warehouse
- Standard Shipping: 3-8 business days

Shipped from outside the USA
- Standard Shipping: 7-15 business days

Shipping rates are calculated at checkout before you pay.
Free Shipping is available on orders over $50.00 within the United
States.

Orders With Multiple Items
If your order contains items that ship from different locations,
they may arrive in separate packages on different days. You will
receive separate tracking for each package, and there is no
additional shipping charge to you.

Order Tracking
Once your order is shipped, you will receive a confirmation email
with a tracking number. You can track the status of your shipment
using this number.
- For products shipped from outside the USA, tracking updates may
  take a few days to appear, and international tracking may be
  limited in some regions.

Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- We currently ship within the United States only.
- Some items may be subject to shipping restrictions based on size,
  weight, or regional regulations.

Shipping Delays
While we strive to meet delivery estimates, delays can occasionally
occur due to factors beyond our control, such as customs clearance,
weather, or carrier delays. Delivery estimates are not guarantees,
and we are not responsible for delays caused by the shipping
carrier.

Incorrect Addresses
Please double-check your shipping address at checkout. We are unable
to reroute a package once it has shipped. Orders returned to us due
to an incorrect address can be reshipped at the customer's expense.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our
support team at support@TailwagWellness.com within 30 days of the
expected delivery date, including your order number and photos if
the item arrived damaged. We will work with the carrier to resolve
the issue.

Contact Us
If you have any questions about your order or need assistance with
shipping, feel free to reach out to us at
support@TailwagWellness.com.